Non-discrimination statement
Clear Passage® Therapy® complies with applicable federal and state civil rights laws and does not discriminate in the provision of services on the basis of race, color, ethnicity, religion, sex, national origin, sexual orientation, age, ancestry, disability, veteran status, or HIV status, whether asymptomatic or symptomatic, or AIDS. Clear Passage® Therapy® does not exclude individuals or treat them differently on any of these bases in the delivery of care or services, in accordance with all applicable laws and regulations of the United States and the states in which it operates.
Patients’ Rights
Clear Passage® Therapy®
At Clear Passage® Therapy®, we are committed to providing respectful, ethical, and patient-centered care. Every patient is entitled to clear communication, informed participation, and treatment delivered with dignity and professionalism. The following outlines your rights as a patient receiving services from Clear Passage® Therapy®.
Right to Respect and Dignity
Patients have the right to be treated with courtesy, respect, and compassion at all times. Care is provided without discrimination based on race, color, national origin, sex, gender identity, sexual orientation, age, religion, disability, marital status, or any other protected characteristic.
Right to Privacy and Confidentiality
Patients have the right to privacy during all evaluations and treatments. Personal health information is handled in accordance with applicable privacy laws and regulations. Information is disclosed only as permitted or required by law, or with the patient’s written authorization. For more information, please visit our Privacy Policy page.
Right to Informed Participation
Patients have the right to receive clear explanations regarding:
- The nature and purpose of Clear Passage® Therapy®
- The techniques used during treatment
- Expected goals and potential limitations of therapy
- Reasonable alternatives, including the option to decline treatment
Patients are encouraged to ask questions and participate actively in decisions regarding their care.
Right to Voluntary Care
All services at Clear Passage® Therapy® are voluntary. Patients have the right to refuse or discontinue treatment at any time, without coercion or penalty, and without compromising their ability to seek other care.
Right to Qualified Care
Patients have the right to receive care from trained and qualified Clear Passage® Therapy® practitioners who adhere to professional standards, ethical guidelines, and established protocols.
Right to Safety and Comfort
Patients have the right to receive care in a safe, professional, and supportive environment. Treatment plans are tailored to individual tolerance and comfort levels. Patients may request adjustments, pauses, or termination of a session at any time.
Right to Clear Financial Information
Patients have the right to receive transparent information regarding:
- Fees for services
- Payment policies
- Cancellation and refund policies
Patients are encouraged to review and ask questions about financial obligations prior to beginning treatment.
Right to Continuity and Coordination of Care
Clear Passage® Therapy® respects the role of physicians and other healthcare providers. Patients are encouraged to maintain appropriate medical care and share relevant medical information as they choose. Clear Passage® Therapy® does not replace medical diagnosis, treatment, or emergency care.
Right to Voice Concerns or Complaints
Patients have the right to express concerns, provide feedback, or file complaints regarding their care without fear of retaliation. All concerns are taken seriously and addressed in a timely and respectful manner.
To file a complaint or grievance for care received in a hospital setting, please contact a Patient Representative:
Gainesville, FL: 352-336-1433
Dallas, TX: 352-336-1433
St. Louis, MO: 352-336-1433
New York, NY: 352-336-1433
Reno, NV: 352-336-1433
London, Eng: 352-336-1433
Patient Responsibilities
To support a safe, respectful, and effective therapeutic experience, patients receiving services at Clear Passage® Therapy® are responsible for the following:
- Provide honest, accurate, and complete information about your health history, symptoms, and any changes in your condition.
- Make a reasonable effort to understand your condition, the nature of Clear Passage® Therapy®, and the goals and limitations of treatment.
- Follow the guidance and recommendations provided by your Clear Passage® Therapy® practitioner, and understand that outcomes may be affected if recommendations are not followed.
- Communicate openly with your practitioner, including asking questions when information is unclear.
- Inform your practitioner promptly of discomfort, changes in symptoms, or concerns during or between sessions.
- Treat other patients, practitioners, and staff with courtesy, consideration, and respect.
- Respect the privacy and confidentiality of other patients.
- Notify staff if you believe your rights are not being respected or if you have concerns about your care.
- Report any perceived safety issues or risks to staff immediately.
- Understand and meet your financial responsibilities, including fees, payment policies, and cancellation requirements, in a timely manner.
Clear Passage® Therapy® values collaboration between patients and practitioners and believes shared responsibility supports the best possible care experience.